6513 - Key Account Manager

Key Responsibilities:

• Serve as the primary liaison between the customer and the factory, ensuring effective communication of customer requirements across departments.
• Develop and maintain Customer Account Development Plans to achieve sales and profit targets.
• Review and address Customer Satisfaction Survey results.
• Host customer visits, prepare presentations, and travel as necessary to meet with clients.
• Prepare and follow up on quotations, price feedback, and negotiations.
• Collaborate with the materials sourcing team to resolve sourcing issues.
• Oversee new product introductions (NPIs) and ensure project milestones are met, providing reports to customers and management.
• Prepare business forecasts.
• Work with materials sourcing managers to implement effective customer cost reduction programs.
• Facilitate customer interactions with other departments as needed.
• Conduct internal customer business reviews effectively.

Requirements:

• Excellent interpersonal skills for effective communication at all levels, including senior management, customers, suppliers, and factory personnel.
• Strong project management, business analysis, and sales skills.
• Proficiency in English, both written and verbal.
• Preferably possess a Degree in Electrical, Electronic, or Mechanical Engineering with at least 2 years of experience in contract manufacturing within the electronics and/or plastic injection moulding industry.