6242 - Helpdesk Consultant (Customer Support)

Job Title: Helpdesk Consultant (Customer Support)

Location: Johor Bahru

Company Overview:
A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.

Job Responsibilities:

• Act as the first point of contact for customers needing technical assistance, providing support via phone, email, or a ticketing system.
• Troubleshoot hardware, software, and network-related issues, working to resolve problems promptly.
• Escalate complex technical issues to senior support teams when necessary to ensure timely resolution.
• Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system.
• Offer guidance to clients on best practices, software usage, and preventive maintenance.
• Work closely with internal teams to ensure that customer issues are handled efficiently and feedback is shared for continuous improvement.

Requirements:

• Diploma or degree in Business/Finance/Mass communication
• 1-3 years of experience in a helpdesk or technical support role.
• Welcome fresh graduate
• Strong troubleshooting and problem-solving skills.
• Familiarity with helpdesk software and remote support tools is a plus.
• Excellent communication skills for interacting with clients.