RP - 6176 - Customer Service Officer

Job Title: Customer Service Officer (For Malaysians Only)

Location: Senai, Johor Bahru

Company Overview:
A global precision engineering company, specializing in delivering high-quality manufacturing solutions for various industries. They are looking for a Customer Service Officer to manage client relationships, ensure customer satisfaction, and handle inquiries efficiently.

Job Responsibilities:

• Respond to customer inquiries via phone, email, or in person, resolving issues promptly.
• Coordinate with internal teams to ensure timely delivery and resolution of customer requests.
• Maintain accurate records of customer interactions and transactions.
• Provide administrative support to the sales and operations teams.

Requirements:

• Diploma or degree in Business, Customer Service, or related fields.
• 2-3 years of experience in customer service, preferably in a manufacturing environment.

Key Highlights:

• Relevant titles: Customer Relations Officer, Client Services Representative, Sales Support.
• Key skills: Customer relationship management, communication, problem-solving, administrative support, and time management.

This role is ideal for individuals passionate about delivering exceptional customer service in a dynamic manufacturing environment.