6772 - Business Process Analyst

Malaysians Only!

Company Overview:

A multinational technology manufacturing company specializing in advanced electronic and medical-related solutions, with global operations focused on innovation, quality, and continuous improvement.

Job Descriotions:

• Process Definition and Governance: Formally define the scope and objectives of a specific process, document its steps, and manage changes or improvements by anyone interacting with it.
• Strategic Alignment: Ensure the process is aligned with the organization's broader strategic goals and contributes to business value.
• Continuous Improvement: Identify and implement opportunities for process improvement and automation to enhance efficiency and quality.
• Stakeholder Co-ordination: Work with other process owners, subject matter experts, Global Team, and internal teams to ensure smooth handoffs and continuity.
• Process Mapping & Validation: Own the effort to map out current (as-is) and future (to-be) business processes.
• Support Change Management: Assist and/or drive change management initiatives to ensure smooth transition to new processes.Communicate changes effectively to all stakeholders and provide necessary training.
• Decision-Making Authority: Act as the primary decision-maker for process-related changes within the ERP environment. Collaborates with functional consultants to ensure business needs are met.
• Testing & Validation: Oversee the testing and validation of new processes and system configurations. Ensure that all changes are thoroughly tested before implementation
• Post Go-Live Support: Provide ongoing support and troubleshooting for business processes post-implementation. Monitor process performance and make adjustments as needed
• Documentation: Create and maintain comprehensive documentation for all business processes. Ensure that documentation is up-to-date and accessible to relevant stakeholders.
• Data-Driven Decision Making: Utilize business intelligence tools to gather and analyze process performance data.

Requirements:

• Bachelor's degree/Diploma
• 3 or more years of experience in business process management, with at 2 years or more in a similar role within an ERP environment preferred
• D365FO
• Relevant Microsoft ERP certifications are a plus
• Ability to work autonomously and demonstrate high self-motivation.
• Strong focus on customer satisfaction and service orientation.
• Excellent analytical and communication abilities.
• Strong leadership, communication, and people skills are essential for coordinating teams and stakeholders.
• Objectivity and flexibility are also key qualities for a process owner.
• Proactive approach with a strong drive for achieving performance goals.
• Adaptable and a strong commitment to keeping systems operational.
• Proficiency in English, including speaking, writing, understanding, and reading.