Service Delivery Engineer

• Building a personal relationship with key client staff;

• Successful Service Delivery;

• SLA achievement and high level of customer satisfaction;

• Good communication around issues and opportunities - get things done, make things happen;

• Building service reports;

• Technical documents update and arrangement.

• Internal technical training to team and self study for new technical and product

• Service reporting and sponsoring service delivery meetings;

• Removing all obstacles to customer satisfaction

• Looking out for client’s and MTS long term interests;

• Following up if service delivery is not meeting expectations;

Qualifications:

Essential
* Experience
More tha 3 years hands on Avaya projects experience.
* Skills & Abilities
Familiar with Avaya product line.
Basic knowledge on Avaya voice configuration, troubleshooting skills.
Consultant skills to provide advice to client on continuous system improvement.
Language Requirements –English

Desirable
* Experience
Should be degree educated, or have long standing technical experience, or other professional body qualification.
* Skills & Abilities
Avaya Certification ACIS, ACSS for Call center is preferred.
Skills on Avaya product line, e.g. ACD, CTI, IVR, Reporting, Recorder are preferred.ITIL foundation certified is highly desirable.