Receptionist / Front Desk Executive

Job Purpose:
To manage the front desk operations at Milele HQ, ensuring a welcoming, organized, and efficient environment for all visitors and staff.

Duties and Responsibilities:

• Greet and welcome guests promptly and warmly upon arrival.

• Direct visitors to the appropriate personnel and offices.

• Answer, screen, and route incoming phone calls efficiently.

• Maintain a clean, organized, and presentable reception area, ensuring availability of necessary stationery and materials (e.g., pens, forms, brochures).

• Oversee the booking and upkeep of boardrooms and meeting rooms.

• Provide accurate and timely information both in-person and via phone/email.

• Receive, sort, and distribute daily mail and deliveries.

• Ensure office security by adhering to safety protocols, monitoring visitor logbooks, and issuing visitor badges.

• Manage ordering and inventory of front office supplies.

• Update office calendars and assist with scheduling meetings.

• Coordinate travel arrangements, accommodations, and prepare related vouchers.

• Maintain accurate records of office expenses and costs.

• Perform clerical tasks such as filing, photocopying, and transcribing.

• Support additional administrative duties as assigned by the line manager.

Required Skills:

• Proven experience as a Receptionist, Front Office Representative, or in a similar role.

• Proficiency in Microsoft Office Suite.

• Hands-on experience with office equipment (e.g., EPABX systems, printers).

• Professional demeanor and appearance.

• Strong verbal and written communication skills in English and Arabic.

• Ability to be proactive, resourceful, and solution-oriented.

• Excellent organizational and multitasking abilities.

• Strong time-management skills with the ability to prioritize tasks effectively.

• A positive, customer service-oriented attitude.

Qualifications: 

• High school diploma or equivalent; additional certification in hospitality management or a related field is an advantage.