Customer Support & Administrative Coordinator (Senior)

Discover your 100% YOU with MicroSourcing!

Position: Customer Support & Administrative Coordinator

Location: Eastwood, Libis, Quezon City

Work setup & shift: Hybrid, Mid shift 

Why join MicroSourcing?

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1, plus one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Be part of a positive and engaging workplace through company-sponsored events and team activities.

Work-Life Harmony: Enjoy flexible work arrangements that support a healthy work-life balance.

Career Growth: Access continuous learning opportunities and clear career advancement pathways.

Inclusive Teamwork: Join a diverse and inclusive workplace where everyone is valued and empowered to succeed.

Your Role

As a Customer Support & Administrative Coordinator, you'll be responsible for delivering outstanding customer support while providing essential administrative assistance to ensure smooth day-to-day operations. This hybrid role combines customer service (approximately 70%) with executive and operational support (approximately 30%) to help create an exceptional customer experience.

What You'll Do

• Manage and resolve customer inquiries via email and social media in a timely and professional manner.
• Handle end-to-end post-order support, including shipping updates, issue resolution, and customer follow-ups.
• Monitor and respond to social media messages, comments, and community engagement.
• Maintain accurate records of customer interactions and help improve support processes.
• Provide administrative support, including calendar management, scheduling, and meeting coordination.
• Coordinate travel arrangements, itineraries, and other logistical requirements.
• Assist with internal communications and ensure timely follow-through on operational tasks.

What You Need

Non-negotiables

• Proven experience in customer service, administrative support, or a similar hybrid role.
• Excellent written and verbal communication skills.
• Ability to manage multiple communication channels in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with email platforms, social media tools, and calendar management applications.
• A proactive, customer-focused mindset with strong problem-solving skills.

Preferred Skills

• Experience supporting e-commerce, retail, or other customer-facing businesses.
• Familiarity with customer support platforms such as Zendesk, Gorgias, Freshdesk, or similar ticketing systems.
• Experience coordinating executive calendars, travel arrangements, and business logistics.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

At MicroSourcing, we believe our greatest strength is our people. We are committed to fostering an inclusive workplace where individuals of all backgrounds, experiences, and perspectives are welcomed, respected, and empowered to succeed.

We celebrate diversity, encourage authenticity, and create opportunities for everyone to grow. Here, your unique talents and contributions are recognized and valued because your success is our success.

Learn more at https://www.microsourcing.com/

Terms and conditions apply.