Senior Team Leader

, Permanent

Position: Senior Team Leader

Company Overview:

MicroSourcing is a leading outsourcing solutions provider, offering a wide range of services to businesses of all sizes. Our mission is to help our clients achieve their business goals by providing them with top-notch talent, innovative technology, and cost-effective solutions. We are dedicated to creating a positive and productive work environment for our employees, and we value diversity, collaboration, and continuous learning.

Job Overview:

We are seeking a highly motivated and experienced Senior Team Leader to join our team in Cagayan De Oro City, Misamis Oriental. The Senior Team Leader will be responsible for overseeing a team of employees, ensuring that they are meeting their targets and delivering high-quality work. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing and developing teams.

Key Responsibilities:

- Manage and lead a team of employees, providing guidance, support, and coaching to ensure their success and development

- Monitor team performance and identify areas for improvement, implementing action plans and strategies to address any issues

- Set clear goals and targets for the team and track progress towards achieving them

- Conduct regular performance evaluations and provide feedback and recognition to team members

- Foster a positive and collaborative work environment, promoting teamwork and open communication

- Develop and implement training programs to enhance the skills and knowledge of team members

- Collaborate with other departments and stakeholders to ensure smooth operations and achieve business objectives

- Stay updated on industry trends and best practices, and implement new processes and strategies to improve team performance and efficiency

- Handle any escalated issues or concerns from team members or clients, and provide timely and effective resolutions

- Ensure compliance with company policies, procedures, and standards at all times

Qualifications:

- Bachelor's degree in Business Administration, Management, or a related field

- At least 5 years of experience in a leadership or managerial role, preferably in a BPO or outsourcing industry

- Strong communication, interpersonal, and problem-solving skills

- Proven track record in managing and developing high-performing teams

- Knowledge of performance evaluation and coaching techniques

- Excellent time management and organizational skills

- Ability to work in a fast-paced and dynamic environment

- Proficiency in Microsoft Office applications

- Willingness to work on a flexible schedule, including weekends and holidays if needed

We Offer:

- Competitive salary package

- Health insurance benefits

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Fun and engaging company events and activities

If you are a driven and results-oriented leader with a passion for developing and motivating teams, we would love to hear from you! Apply now and join our team at MicroSourcing in Cagayan De Oro City, Misamis Oriental.