HR Information System Administrator

Job Title/Position HR Information System Administrator

Reports To Group HR Shared Services Manager

Job Responsibilities

Describe the job role and

the day-to-day tasks

involved.

 Gather and validate user requirements for system

customizations and improvements, ensuring they align

with operational needs.

 Provide troubleshooting support and work closely with

IT teams to resolve HRIS-related issues, ensuring

timely and efficient solutions.

 Offer coaching and develop Quick Reference Guides

(QRGs) to enable stakeholders to maximize the HRIS

functionality.

 Generate reports on people’s data and maintain up-to-

date documentation on system configurations and

troubleshooting procedures.

 Identify opportunities for system enhancements and

process improvements to increase functionality and

efficiency.

 Administer HRIS-related tasks, such as creating work

schedules, BSB numbers, cost centers, and managing

bank account details. Manage document updates,

access requests, and liaise with the Applications team

for contractor setup and permissions.

 Handle ServiceNow queries and requests, such as

resetting onboarding passwords, unlocking user

accounts, and managing HR manager changes via

data imports.

 Review and troubleshoot HRIS processes across all

modules, offering functional and practical support,

including UAT, and collaborating with relevant

stakeholders to resolve issues.

 Act as a key point of contact for general HRIS

inquiries, ensuring timely, responsive, and high-quality

customer service, escalating queries as needed.

 Ensure service level agreements are met by managing

client expectations and providing effective solutions in

a timely manner.

General Duties

 Adhere to and role model the Company values &

policies at all times.

 Take reasonable care of the health and safety of

yourself and others, and report hazards and incidents.

 Participate in the annual PDR process and work to

achieve objectives.

 Comply with Company policies and procedures and

legislative requirements.

 Complete any other reasonable directives as given by

your Manage

Key Accountabilities:

 Support system enhancement projects and participate

in User Acceptance Testing (UAT) to ensure new

features align with business requirements and

expectations.

 Assist in managing system updates, new features, and

process improvements, ensuring smooth

implementation and effective transitions for

stakeholders.

Top 4 Core (Priority,

non-negotiable)

Requirements

 Minimum 3 years of experience in a similar HRIS or HR

systems role.

 Strong focus on data accuracy, quality, and integrity.

 Experience with SAP SuccessFactors, particularly in

Employee Central, Recruitment, Onboarding,

Compensation, and / or Reporting module would be highly

beneficial.

 Knowledge of confidentiality and privacy regulations when

handling employee data.

 Clear and articulate verbal and written English

communication skills.

Qualifications

Describe the qualifications

the staff must have in

terms of skills and

capabilities.

 SAP SuccessFactors certification (ideal)

 Ability to work independently, prioritize tasks, and manage

multiple projects in a dynamic environment.

 Experience in system process amendments, system

configuration, and notification management.

 Familiarity with HR processes and systems.

 Strong troubleshooting and analytical skills.

 Ability to effectively communicate technical concepts to non-

technical stakeholders and coach end-users.

 Strong time management and project management skills