Account Manager, People & Partnership

Job overview

In general terms, the Account Manager is primarily responsible for monitoring and setting up of metrics, monitoring attendance and implementing the company code of conduct, updating and keeping track of employee records, and disseminating pertinent information to our projects. Other job details will be discussed to you by your immediate supervisor to include performance metrics and evaluation tool.

Key responsibilities and accountabilities:

1. Regularly coordinate with the client regarding the status of the offshore team

2. Implement and monitor KPIs set by the client or MS

3. Monitor the team’s performance

4. Conduct coaching sessions and issuing corrective actions

5. Monitor and track the daily attendance

6. Implement policies, deadlines and standards set by the client

7. Handle complaints and queries from all staff

8. Provide day-to-day operational support

9. Resolve minor client and staff issues

10. Report to the Operations Manager and Head of Operations

11. Disseminate information to employees like updates on policies and company events.

12. Create, maintain and administer schedules for outsourced staff, in coordination with the client

13. Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management

14. Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results

15. All other duties as assigned