Application Support Engineer

Discover your 100% YOU with MicroSourcing!

Position: Application Support Engineer
Work setup & shift: Work From Home | Midshift

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As an Application Support Engineer, you will:

• Handle all clients' technical queries and provide timely resolutions.
• Investigate, troubleshoot, and resolve incidents related to Centroid systems and trading operations.
• Support client onboarding activities, from planning and implementation through post-go-live maintenance.
• Assist clients with system configuration and integration of new components, including liquidity providers (LPs) and takers.
• Serve as the front-line support contact via email, chat, and phone while escalating complex issues to the development team when necessary.
• Maintain and update release changelogs and support documentation for new product deployments.

What You Need:

Non-negotiables

• Excellent verbal and written communication skills.
• At least 3 years of experience in client-facing application support.
• Basic knowledge of Networking and TCP/IP.
• Basic knowledge of SQL.
• Strong troubleshooting, analytical, and problem-solving skills.

Preferred skills/expertise

• Understanding of financial markets and trading operations.
• Previous experience working with brokerage firms, particularly in back-office or middle-office environments.
• Experience supporting clients within the financial services industry.
• Familiarity with trading platforms such as MT4, MT5, or similar systems.
• Knowledge of FIX Protocol and financial systems integrations.
• Desire to continuously acquire new skills and technologies.
• Ability to work collaboratively within a team environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply.