Service Coordinator

Key Responsibilities

1. Onboarding and Documentation Management:

• Complete onboarding process and initial client setup with comprehensive client information in Sensible Care's care management software and online file management system.

• Collect health summaries and any other health documentation from clients' medical practitioners and discharge planner as part of the onboarding process and upon a request by a Care Partner.

• Ensure accurate and thorough documentation of clients' information, service status, and updates.

• Ensure correct entry of compliance documents, dates and all required documentation is provided by the Care Partner.

• Liaise with Care Partner for any documentation non-compliance issues and update as needed under the Care Partner's guidance.

• Prepare client's roster as per the Plan of Care and Services provided by the Care Partner and in consultation with the Care Partner.

• Issue referrals to Sensible Care's Allied Health and Nursing team as devised in the Plan of Care and Services and in consultation with the Care Partner.

• Communicate with the internal team, rostering team, Care Partners, and other relevant stakeholders to ensure scheduling aligns with the client's needs and preferences.

• Issue non-clinical referrals and set up services for clients in Sensible Care's care management software, based on services specified in the client's Initial Assessment and Care Plan (Plan of Care and Services).

• Issue external clinical referrals as needed and in consultation and under guidance from a Care Partner.

• Identify a suitable, compliant and most cost-effective service provider.

• Liaise with service providers to verify charges, addressing any discrepancies as needed.

• Manage non-clinical referrals on an ongoing basis, ensuring that clients receive timely and appropriate services.

• Coordinate the purchase of aids, equipment, and consumables under the guidance of the Care Partner, ensuring client needs are met.

• Work with Sensible Care's partner organisations to convert any recommended products to the partner's product.

• Identify suitable service providers, source cost effective service providers and engage in their management.

• Actively manage service provider compliance and performance by logging any compliance or service delivery matters in the provider's Incident Management System.

• Provide a report to the Management Team on the service providers suitability on a regular basis.

• Assist to collect client communication notes as activity records for Care Management claims.

• Assist Care Management Team in client budget management activities.

• Maintain a polite and professional demeanour in all interactions, ensuring that clients feel respected and valued.

• Facilitate effective communication to address any issues, provide updates, and share relevant information across all involved parties.

• Document all communications in the care management system ensuring full transparency and accountability.

• Ensure notes are accurate and follow the client documentation requirements

• Collaborate with the broader team to identify opportunities for quality improvement and contribute to implementing best practices.

• Ensure all documentation is accurately maintained, and draft reports for Management Team.

• Engage in feedback collection activities as required and instructed by the Management Team.

• Enter all feedback and Incidents as identified into Sensible Care's Incident Management System.

• Adhere to Sensible Care's policies and procedures.

• Foster strong relationships with client groups, referral sources, and community organisations.

• Actively participate in business development activities to promote Sensible Care's services within the community.

Be prepared to undertake other tasks requested by the Management Team.