Junior IT Specialist

The Junior IT Specialist for End-User Computing Group will be responsible for the following:

• To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.

• Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).

• Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).

• Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.

• To log all handled IT requests and IT incidents in FreshService and maintain full documentation.

• Adhere to the IT’s SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked and documented in FreshService ITSM.

• Adhere and comply with the assigned IT Shift Support schedule by the IT Supervisor and/or IT Manager for End-User Computing Group (EUCG) in alignment to the business needs of the company.

• Provide assistance to IT peers to help complete IT projects, initiatives and activities and to help resolve IT issues.

• To maintain user security on all systems as per the company policy.