IT Operations Support Officer

Discover your 100% YOU with MicroSourcing!

Position: IT Operations Support Officer
Location: Mall of Asia, Pasay City
Work setup & shift: Hybrid | Shifting Schedule

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As an IT Operations Support Officer, you will:

• Answer support calls and provide remote technical assistance to clients.
• Troubleshoot and resolve desktop, laptop, and endpoint-related issues.
• Diagnose and support network connectivity, router, and switch-related concerns.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Remove malware and viruses while implementing antivirus and endpoint protection solutions.
• Escalate and communicate complex issues to the appropriate engineering teams when necessary.
• Collaborate with Senior Engineers to investigate and resolve advanced technical issues.

What You Need

Non-negotiables

• 3–5 years of experience in IT Support, Service Desk, Systems Administration, or a similar role.
• Experience providing Level 3 technical support in a managed services or enterprise IT environment.
• Strong knowledge of Microsoft technologies, including Active Directory and Microsoft Windows environments.
• Experience supporting routers, switches, email filtering solutions, and network infrastructure.
• Microsoft Certified System Engineer (MCSE) certification or equivalent Microsoft administration experience.
• Strong troubleshooting and problem-solving skills across desktops, laptops, and network environments.

Preferred skills/expertise

• Experience supporting Microsoft 365, cloud-based platforms, or Google Workspace environments.
• Familiarity with PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools.
• Experience working within Managed Service Provider (MSP) environments.
• Strong communication and customer service skills.
• Self-motivated with excellent time management, organizational skills, and reliability.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing

Terms & conditions apply.