Customer Success Representative

About the Role

At Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Support Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well-organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

What You'll Be Doing

● Be the public face of Riskified for all inbound communications with our merchants

● Effectively handle inquiries and requests from our merchants and internal teams

● Troubleshoot and escalate issues to the appropriate escalation paths

● Help us fight fraud by dispute chargebacks on behalf of our merchants

● Act as the voice of the customer within Riskified across all departments

● Onboard new Riskified clients and ensure their success using our services