Supervisor, Cash Operations

The Cash Operations Supervisor will oversee the daily cash management and processing functions performed across multiple jurisdictions. The primary focus of this role is to supervise the team’s day‑to‑day performance, ensuring operational accuracy, timely execution, adherence to internal controls, and delivery against established SLAs.

The Supervisor will report directly to the Cash Operations VP and will be responsible for enforcing the policies, processes, and procedures set forth by the business.

Areas of focus include:

• Supervise daily team tasks, assign duties, and lead team meetings.
• Serve as the primary contact for cash-related operational inquiries.
• Manage employee workflow, time, and deliverables; coordinate and prioritize work of junior team members.
• Payment processing and controls
• Conduct regular one-on-one meetings to provide coaching, support development, and drive continuous improvement.
• Escalate issues promptly to the Cash Operations VP.
• Ensure timely completion of cash processing, approvals, reconciliations, and compliance with internal controls and audit requirements.
• Oversee the cash operations inbox and monitor end-to-end daily cash operations, including workflow, documentation, payment runs, and record-keeping standards.
• Perform ad-hoc analyses and support special projects; train employees and foster staff development.