Data Specialist

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of

15,000 across 6 countries - the largest and most diverse Australian owned customer experience

outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all

over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic

Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your

career goals. You will be able to apply your skills and innovative thinking to this role. This is an

opportunity to grow your career quickly.

JOB DESCRIPTION

Data Specialist

Purpose:

The Data Specialist is responsible for ensuring that incoming data from client schools is processed in an

accurate and timely manner, with the ultimate aim of providing a seamless, uninterrupted service to

customers. Working in collaboration with Customer Care agents, Implementation Specialists, Client

Growth and Client Success Managers, the Data Specialist assesses customer needs and ensures that

the set-up process produces an error-free, high-quality outcome. The Data Specialist is a proactive

communicator and team player, who contributes to a culture of continuous improvement and efficiency at

Edrolo.

Duties and Responsibilities:

● Ensure consistently high standards of verbal and written communication with key stakeholders.

● Attention to detail to sort and process data; manipulate from one format to another and create

simple reports for clients.

● Process enrolment data using designated systems and tools, ensuring accuracy and

completeness of information.

● Verify the relevance of enrolment data to ensure it aligns with the required criteria; where

necessary, provide clear instructions in the form of Help Centre documentation to assist clients

with generating high-quality data.

● Work under the guidance and direction of the Head of Customer Care and other colleagues

across the Client Team department to provide clients with seamless, uninterrupted access to

Edrolo.

● Monitor the quality and frequency of incoming data integrations, and identify and report any

discrepancies or data quality issues that may arise through.

● Assist in the organization and maintenance of enrolment records and process documentation

● Perform ad hoc tasks as related to payment processing, content uploading, and data optimisation

projects or initiatives

Qualifications and Experience:

● Has completed training in Excel and other data related certifications

● Proficient in efficiently cleansing, manipulating, processing, and sorting diverse datasets to

ensure accuracy and integrity

● Demonstrate ability to generate comprehensive reports and perform ad hoc data tasks

● Proficient in MS Excel and Google Sheet (formulas & VLOOKUP)

● High attention to detail, time management, and organization skills

● Excellent communication skills both written and verbal

Competency/Personality Traits (Soft Skills):

● Strong Problem-Solving Ability: Excellent at finding solutions to challenges.

● Effective Team Player: Works well with others and can also handle tasks independently.

● Clear Communicator: Able to express ideas clearly and maintain a positive outlook.

● Willingness to Learn: Not afraid to seek guidance and accepts feedback positively.

● Professionalism and Confidentiality: Adheres to strict confidentiality rules and interacts with

the business with discretion.