About the job Customer Service Representative
Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative
Work setup: Hybrid | Day shift
Location: Eastwood, Quezon City
Why join MicroSourcing?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Summary:
Representative will be required to provide end-to-end customer support, addressing customer enquiries via email/ticketing system and phone channels. Including but not limited to:
Web order troubleshooting & returns
Post-purchase experience support
Store support
Shipping & delivery investigations
Loyalty program administration
Website troubleshooting
This representative will be required to provide support and advice over-the-phone and in writing; confidence in both written and verbal communication skills, as well as the ability to navigate complex and sensitive customer interactions to resolve concerns constructively, will help them to thrive in this role.
Requirements
Previous customer service experience
Including written and verbal communications
Proficiency in English
Experience with Zendesk valuable (not essential)
Proactive, passionate about providing exceptional customer service and solving customer problems.
Agile mindset, with confidence in multi-tasking and independently managing BAU workload.
Works well in a team environment and is comfortable taking direction.
1+ years customer service experience, email + phone experience preferred.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply