Senior Manager, Finance Shared Services

Job Summary:

The Senior Manager – Finance Shared Services is responsible for leading and optimizing the end-to-end finance operations delivered through the shared services model. This role drives operational excellence, standardization, automation, compliance and service quality across finance processes, including Record-to-Report (R2R), Procure-to-Pay (P2P), Order-to-Cash (O2C), and

Finance Controls. The role act as a strategic partner to Finance leadership and business stakeholders, ensuring that service delivery is efficient, scalable, compliant, and aligned with enterprise financial objectives.

Key Responsibilities:

Service Delivery and Operations

a. Provide end-to-end leadership for finance shared services operations.

b. Ensure consistent delivery against SLAs, KPIs and customer satisfaction metrics.

c. Drive standardization of processes, policies, and controls across geographies and business units.

d. Ensure strong governance, risk management, and internal controls in line with regulatory and audit requirements.

Strategic Leadership

a. Lead service expansion, scope migration, and transformation initiatives.

b. Act as escalation point for complex operational, compliance, and stakeholder issues.

c. Reporting into and collaborating with the Senior Manager – Finance Shared Service in Montreal, partner with the Global Finance Team to align and execute priorities.

d. Translate enterprise finance strategy into a shared services execution roadmap for the Manila office.

People Capability Management

a. Lead and develop high performing team across multiple finance operational groups.

b. Build strong succession pipelines and talent development program by following the Global Finance Framework.

c. Drive a culture of accountability, collaboration, and customer centricity. Continuous Improvement and Transformation

a. Champion identification of improvement opportunities and conversion of opportunities to realized savings/impacts.

b. Lead automation and digital finance initiatives (RPA, workflow tools, AI-enabled solutions)

c. Identify cost optimization opportunities while improving service quality and cycle times.

d. Drive data driven decision making through dashboards and performance analytics.

Compliance and Risks

a. Ensure adherence to regulatory, statutory, and internal control requirements.

b. Partner with internal and external audit, risk teams to address findings and remediation plans.