People and Partnership Manager

Discover your 100% YOU with MicroSourcing!

Position: People and Partnership Manager
Location: Metro Manila
Work setup & shift: Hybrid/Dayshift

Why join MicroSourcing?

The People & Partnerships Manager is responsible to oversee the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. ThePeople & Partnerships Manager is also responsible to assists the SCEM to oversee the delivery center of Microsourcing and assuring that the site is well-maintained and meets all regulatory requirements.
Strategy:

● Responsible to oversee a set of specific clients and deliver the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
● Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
● Oversee the People & Partnerships Team composed of CE Account Managers and CE Specialists and ensuring their continuous development to be the best partner of the clients in running their operation.
● Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.

Growth and Client Experience:

● Expand the size of operation of the clients by closely working with them and understand their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
● Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
● Oversee the operation of the different departments responsible in the delivery of the services in the site.

Cost and Site Management:
● Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
● Oversee the up keep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
● Oversee the seat allocation and planning for the client operation in the sites.
● Plan and oversee site renovation based on agreement with the clients.
● Oversee disbursements of petty cash fund of the site.
Team Management:

● Mentor and develop the assigned CE team to effectively manage workload, client and employee relationships and relationship with the rest of the management team.
● Mentor and develop skills and capabilities of the Management team catering to the clients
● Work with the team in implementing a succession plan for the team.

Health & Safety of our People
● Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
● Complete all necessary training and compliance requirements and professional development opportunities.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply