Customer Care Executive

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Executive
Location: Parañaque City
Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Service Representative, you will:

• Respond to client questions and inquiries via phone and email regarding products, services, and technical support.
• Resolve customer issues by utilizing company systems and identifying ways to improve the overall user experience.
• Execute transactional tasks including administrative work, inbound call handling, and outbound follow-ups.
• Manage data entry processes for new accounts, site setups, and various service requests.
• Achieve key performance metrics, including customer satisfaction (CSAT), efficiency targets, and resolution goals.
• Escalate complex issues and inquiries to the Team Leader to ensure timely and accurate solutions.

What You Need:

Non-negotiables

• Clear and articulate verbal and written English communication skills.
• High level of computer literacy and proficiency with digital tools.
• Positive attitude with a strong commitment to service excellence.
• Proximity to office: Must reside within 60 to 90 minutes of the work location.
• Flexibility to work shifting schedules as required by the business.

Preferred skills/expertise

• Front-of-house contact center experience combined with back-office administrative skills.
• Experience handling Australian, New Zealand, or UK accounts.
• Bachelor's degree in any field is an advantage.
• Proven ability in problem-solving, decision-making, and conflict resolution.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply