Job Openings People and Partnership Specialist

About the job People and Partnership Specialist

Discover your 100% YOU with MicroSourcing!
Position: People & Partnerships Specialist
Location: Bogotá, Colombia
Work setup & shift: On site
Why join MicroSourcing?
You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a People & Partnerships Specialist, you will support Client Experience and People & Culture initiatives across MicroSourcing Colombia. You will partner closely with Client Experience Account Managers (CEAMs), internal departments, and employees to ensure strong client relationships, smooth HR operations, and a positive employee experience.
Your responsibilities will include, but are not limited to:
Client Strategy & Experience

  • Support the CE Account Manager in managing assigned clients, contributing to EBITDA, client growth, reduced attrition, Client NPS, and Employee NPS
  • Assist clients with operational setup and ongoing support, including performance management, rewards and recognition, engagement initiatives, employee development plans, and business continuity
  • Serve as a backup resource for client management and related administrative work

Growth & Operations Support

  • Partner with clients to understand business needs and identify opportunities to expand their operations
  • Assist in reviewing operational structures, processes, and policies, recommending improvements as needed
  • Coordinate closely with internal departments to ensure effective service delivery
  • Maintain accurate account records, track client requests, and support timely and accurate billing inputs

Employee Onboarding & Records Management

  • Coordinate pre-employment requirements with onboarding POCs and follow up on pending documentation within defined timelines
  • Receive and validate company and government benefits applications
  • Facilitate new hire orientation sessions
  • Maintain and manage employee records (201 files), ensuring completeness and confidentiality

Pay, Benefits & Timekeeping

  • Process company and government-mandated benefits and related reporting
  • Track new hires and attrition for benefits administration and compliance
  • Support benefits remittance tracking and employee inquiries
  • Handle attendance, PTO monitoring, AMRs, and timekeeping reports for payroll purposes
  • Prepare and submit reports related to new hires, attrition, and RPAs

Employee Relations

  • Support disciplinary case documentation, including NTEs and decision memos, ensuring due process
  • Guide teams on the correct application of the Code of Conduct
  • Manage exit processes, including exit interviews and clearance coordination
  • Monitor contract end dates and appraisal milestones (regularization, 3rd and 5th month reviews)

Employee Engagement & Organizational Development

  • Plan and execute employee engagement activities and events, managing logistics and vendor coordination
  • Collect and analyze employee feedback through surveys and discussions to recommend improvements
  • Support Organizational Development initiatives such as performance appraisals
  • Prepare monthly People & Culture reports for assigned verticals

Health, Safety & Compliance

  • Promote a safe, healthy, and compliant workplace
  • Report workplace hazards and support health and safety initiatives
  • Complete required training, compliance activities, and professional development programs


What You Need:
Non-negotiables

  • Bachelor's degree in Human Resources, Business Administration, or a related field
  • At least 2 years of experience in HR operations, client experience, or a similar role
  • Working knowledge of labor laws and regulations in Bogotá, Colombia
  • Proficiency in HRIS systems and Microsoft Office
  • Good English communication skills (verbal and written)
  • Strong interpersonal, organizational, and analytical skills
  • High attention to detail and ability to manage sensitive and confidential information
  • Ability to work independently while collaborating effectively with cross-functional teams

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply


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