Accounts Receivable Assistant

Key Accountability Objectives Key Performance Indicators

Manage the full end-to-end monthly student billing process: -

•

Communicate with students to confirm billing preferences (self, employer, or payment plan).

•

Send standardised emails and follow up on non-responses.

•

Prepare invoices based on confirmed billing arrangements.

•

Monitor outstanding invoices and send reminders as required.

•

Liaise with internal teams to confirm student status and payment. arrangements and escalate complex or non-responsive cases to Workplace Educators and Managers.

•

Collect payments and allocate receipts accurately to student accounts in D365.

•

Generate monthly debtor reports, including commentary on outstanding balances and collection progress.

•

Process debt collection cases through Baycorp for overdue accounts.

•

Provide general administrative support to maintain an efficient and organised workflow.

•

Respond to student/customer queries within 2–3 working days.

•

Issue invoices and the debt report with useful commentary within the agreed monthly deadlines.

•

Reduction in overdue balances month-on-month.

Audit and compliance

•

Ensure compliance with TEC/NZQA requirements, assist with year-end audits, and manage student debtors and fee protection.

•

All Tuition fees are deposited into a trust account by the next business day.