On Call Coordinator

Discover your 100% YOU with MicroSourcing!

Position: On Call Coordinator
Work setup: Work From Home


Why join MicroSourcing?

• Competitive Rewards: Above-market pay, day-one HMO (+ dependents), paid leave, group life insurance, and bonuses.
• Work-Life Harmony: Flexible arrangements supporting personal and professional balance.
• Career Growth & Culture: Ongoing learning opportunities in an inclusive, collaborative environment.

POSITION OVERVIEW

The On Call Coordinator manages after-hours shift scheduling and urgent inquiries to ensure seamless care for clients and support for Care Professionals. Working alongside Service Coordinators, this role resolves scheduling changes, addresses incoming calls, and escalates critical issues—requiring strong communication, independent judgment, and keen attention to detail.

KEY RESPONSIBILITIES

• Scheduling & Shift Management: Fill open client shifts using office scheduling protocols, update schedules in the CRM, and communicate updates to clients and Care Pros. Step in temporarily on open assignments if needed.
• Inquiry & Call Handling: Respond to incoming calls professionally, address client/Care Pro inquiries, log activity in the operating system, and schedule care consultations.
• Escalation & Communication: Maintain detailed shift activity logs and escalate complex client or Care Pro issues to key stakeholders or management.
• Equipment & Admin: Secure and manage on-call tools (laptop/phone/tablet), return materials post-shift, and uphold company standards and confidentiality.

QUALIFICATIONS & SKILLS

• High School diploma or equivalent (1+ year of business experience preferred).
• Excellent verbal/written communication, active listening, and interpersonal skills.
• Proven ability to work independently, make sound decisions under pressure, and manage priorities.
• Proficient in MS Office (Word, Excel) and comfortable navigating CRM/operating systems.
• Valid driver's license and flexibility to work night shifts, weekends, or evenings.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply