Hiring Profile

Job Title/Position

Customer Service Representative

Reporting Manager

Team Leader

Job Responsibilities
Describe the job role and the day-to-day tasks involved.

The CSR will be assigned the following task below:

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
• Escalate questions and issues to supervisor.

Top 4 Core (Priority,
non-negotiable)
Requirements

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy
• Experience in front of house contact centre setup and so as back-office admin work preferred.
• Showcasing or is possessing a positive attitude.

Qualifications
Describe the qualifications the staff must have in terms of skills and capabilities.

• Bachelor’s degree preferred but not required.
• Australian, New Zealand, and UK account experience is preferred but not required.
• Experience in in problem solving, decision making, and conflict resolution.
• Ability to work independently and as part of a team.
• Excellent time management skills and ability to prioritize work efficiently.
• Efficient multitasking and prioritization abilities in a fast-paced environment.
• Strong Customer Service focus.
• Willing to work on a shifting schedule.
• Must be from within 60 to 90 minutes away from the office.