Relationship Manager

Job Responsibilities

• Provide lifecycle support for a portfolio of Mid-Market customers.
• Assist Sales teams in maintaining relationships with business customers through collaboration activities and ongoing sales growth of the existing customer base.
• Work with sales teams to manage and grow a defined portfolio of customer segments, deepen and strengthen customer relationships.
• This will be delivered through ongoing sales activity, which will include retention and growth of customers, as well as deepening share of wallet. Activities will include welcome calls and health check campaigns, ongoing sales activity, and effective case management of port threats
• End-to-end account management role, including working toward a sales target
• Activities may include supporting bill interpretation, resolution of complaints, account changes, and acting as a conduit between sales and the customer
• Escalate issues on behalf of the customers where necessary and provide basic technical support.
• Identify opportunities and sell new products to existing Optus SMB customers
• Promote specific value-added services as required
• Work with sales channels to understand client requirements and a contact strategy to deliver growth through new products and retention of existing.
• Continually seek opportunities to improve customer experience. Internal Optus referral point for retention, sales escalations, and sales opportunities
• Build and maintain strong customer relationships

Qualifications

• Degree qualified – business, engineering, accounting, IT

Competencies/Personality Traits

• English language skills
• Ability to communicate with influence and confidence

Prior Experience

• B2B telco sales experience, min 3 yrs experience
• Proven experience meeting and exceeding sales targets
• Working in a virtual sales team
• Working for a multi-national
• Identifies, develops, and maintains profitable long-term customer relationships; works effectively with internal and external partners to meet customer requirements and reinforce customer focus