Customer Service Representative

Handle inbound and outbound calls, emails, and SMS with policyholders, claimants, carriers, and vendors

Provide status updates on insurance claims and respond to customer inquiries in a timely, professional manner

Assist in claim intake, data entry, and documentation within internal systems (CRM/claims platforms)

Follow up on outstanding claims, documents, and payments

Coordinate with adjusters and internal team members to ensure smooth claim processing

Maintain accurate records of all communications and actions taken

Escalate complex or sensitive issues to the appropriate team member

Deliver a high level of customer service aligned with Performance Adjusting’s client-first approach