About the job Sr. People Service Officer
Discover your 100% YOU with MicroSourcing!
Position: Senior People Services Officer
Location: Global One, QC, Manila, Philippines
Work setup & shift: Hybrid| Dayshift
Why join MicroSourcing?
Position Purpose:
As a People Services Officer/Senior Officer you will be responsible for overseeing and executing key HR operational services, including employee onboarding, records management, offboarding, and providing support in employee discipline and grievance processes. Reporting directly to the Head of Shared Services, you will ensure consistent, high-quality service delivery, adherence to company policies and local legal requirements, and contribute to a positive employee experience.
Main Activities and Responsibilities:
Responsibilities:
Operational Execution:
o Manage and execute the end-to-end employee onboarding process, including documentation, system updates, and coordination with relevant departments.
o Maintain accurate, confidential, and compliant employee records in accordance with local labor laws and company requirements.
o Oversee the efficient and compliant offboarding process, including exit interviews, final pay processing coordination, and system updates.
o Provide administrative support in the employee discipline process, including documentation and record-keeping.
o Assist in the initial stages of grievance handling, including receiving complaints, gathering information, and escalating as necessary.
o Ensure all People Services processes adhere to established Standard Operating Procedures (SOPs) and local legal requirements.
Service Delivery and Employee Support:
o Serve as a primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
o Provide timely and accurate responses to employee requests and concerns.
Position Description
o Escalate complex issues to the Head of Shared Services or other relevant People team members.
o Contribute to a positive and helpful service delivery culture within the People Services team.
Process Improvement and Efficiency:
o Identify opportunities to streamline People Services processes and improve efficiency within the scope of the role.
o Contribute to the development and maintenance of process documentation and knowledge base.
o Utilize HRIS systems effectively for data management and process execution.
Compliance and Accuracy:
o Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
o Maintain a high level of accuracy in all data entry and record-keeping.
o Assist in internal audits and compliance checks as required.
Collaboration:
o Work closely with other members of the People team (e.g., Talent Acquisition, People Partners) to ensure a seamless employee experience.
o Collaborate with other departments as needed for efficient process execution.
Supervisory Responsibilities (if applicable for a Supervisor level):
o May oversee a small team of People Services Specialist, providing guidance, training, and support.
o Assist in workload management and task delegation within the team.
o Provide input on team performance and development.
Core Competencies:
Leadership
Provide leadership & support for direct reports, appraise their performance (If applicable)
Ensure team & individual Key Performance Indicators (KPIs) are met (if applicable)
Role model & hold others accountable for demonstrating our values & behaviours
Lead function, team, self & others through change, whilst maintaining operational
Position Description
effectiveness
Drive improvements in function / team
Drive & implement innovation & improvement in function/team
Systems Processes & Policy
Ensure all policies & procedures are adhered to, including compliance obligations
Implement functional organisational design & optimal workforce planning
Ensure key function policies are in place & are current
Drive & implement operational excellence in function / line of business
Ensure compliance within function / line of business
Client & Stakeholders
Establish & maintain effective working relationships with Managers & peers, employees & key stakeholders
Establish & maintain internal & external collaborative relationships, including with functional & industry associations, managers, peers & direct reports
Establish & manage effective relationships with key stakeholders, internal & external, including with functional & industry associations, vendors, Board & Executive team
Financial
Where appropriate implement & adhere to budgets & focus self & team on growth & cost management
Focus team on growth & cost management
Key Skills and Capabilities:
Demonstrated ability to successfully manage People Services
Problem solving and conflict resolution skills
Excellence in service delivery
Proficient written and oral communication skills
Ability to analyze data
Ability to motivate and lead teams
Ability to build relationships & work collaboratively with clients and organisational peers
Attention to detail
Negotiation skills
Analytical skills
Success Factors:
Support the achievement of Microsourcing's overall objectives, in particular the achievement of the growth strategy and goals.
Ownership, management of People Services delivery (completion rate to be defined)
Meet and exceed key delivery SLAs
Qualifications and Typical Experience:
3+ years of experience in HR operations, HR shared services, or a similar administrative HR role.
Solid understanding of basic HR principles and practices.
Position Description
Familiarity with Philippine labor laws and regulations is essential.
Excellent organizational skills, attention to detail, and a strong focus on accuracy.
Strong communication (written and verbal) and interpersonal skills, with the ability to interact professionally with employees at all levels.
Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems) is preferred.
Ability to handle confidential information with discretion and integrity.
Other Position Requirements:
May be required to travel and work across various sites
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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