About the job People and Partnerships Operations Specialist
The People & Partnerships Specialist will be responsible for mostly clerical
and administrative duties. The P&P Specialist will assist the P&P Account
Manager and Senior P&P Specialists in completing tasks such as filing of
reports, taking down minutes of the meetings, costsheet updates, filing of
financial reports & forms, assist in seat arrangements for client
expansions, create tickets for New Hire requirements such as computer,
email, and logins, Microstatus schedule plotting, Microstatus logins, NHO
scheduling, ticketing for BOM, and ticketing for setup of equipment. The
Client Experience Specialist can be considered as someone being
developed for the Sr. CE Specialist post.
• Handle all administrative tasks related to all accounts on shift.
• Responsible in tracking all deliverable of Operations for each
clients handled.
• Responsible in reporting attendance of all clients handled.
• Attendance processing
• Preparation of different payroll reports per cutoff (BIC, Active
List, RPA, Disputes, etc), bonus report and other operations
related reports that will be assigned.
• Responsible in documentation of HR Related Corrective Actions
and making sure it kept in file 202 - for all clients handled.
• Responsible in filing tickets to Shared Services (HR, Facilities,
Finance, Recruitment, IT and Ops) - and monitor the progress for
all clients handled.
• Ready to step in as the POC whenever the Account Manager is
out.
• Willing to handle other administrative tasks that may be
requested by the client, other departments or the Operations
• Assist CE Managers and Account Managers from time to time.
• Responsible for providing feedback to the Account Manager on
the completion of each task of the team.
• Documents Minutes of the Meeting with the Shared Services
Department, Clients or Client leads.
• Handles Cash Advance and Liquidation for Ops and Clients
handled.
• Monitoring/requisitions of office and coffee supplies
• All other duties as assigned