Global Credit and Collections Specialist

Department: Finance and Administration

Reports to: Global Credit and Collections Manager

Job Summary

Position Overview

The Global Credit and Collections Specialist manages international accounts receivable, evaluates cross-border credit risk, drives collections across multiple currencies, and resolves billing disputes. This role ensures healthy cash flow and compliance with global financial regulations while balancing positive client relationships.

Essential Job Functions and Duties

Global Collections and Cash Flow: Drive collection efforts on multi-currency international accounts to reduce aging balances and achieve Days Sales Outstanding (DSO) targets. Contact global clients via phone, email, and portal to secure timely payments. Negotiate structured repayment schedules and payment plans for past-due accounts. Monitor open order books and manage credit holds and order releases.

Credit Risk and Portfolio Management: Evaluate the creditworthiness of new and existing global customers using financial statements, bureaus reports, and payment trends. Set and adjust credit limits based on ongoing risk assessments and regional market conditions. Identify high-risk accounts early and implement proactive risk mitigation strategies. Recommend accounts for write-offs or third-party agency collection when necessary.

Dispute Resolution and Cross-Functional Collaboration: Research and resolve complex international billing discrepancies, short payments, chargebacks, and deductions. Partner with global sales, customer service, and shipping teams to clear invoice blocks and delivery proofs. Communicate clearly across international time zones and cultural contexts to maintain strong client ties.

Reporting and Compliance: Maintain accurate, up-to-date collection notes and records in ERP systems. Assist in preparation of cash flow forecasts, aging reports, and risk portfolios for senior finance leadership. Ensure all collection and credit operations adhere to international trade practices, export rules and internal policies.

Cash Application and AR Subledger Governance: Manage and resolve unapplied cash, unidentified payments, credit memos, and customer credit balances across global portfolios. Lead the ongoing cleanup and governance of the Accounts Receivable subledger, partnering with regional finance, treasury, and cash application teams to ensure timely allocation of receipts, accurate aging, and reconciliation of outstanding credit balances. Drive process improvements to enhance cash visibility, reduce unapplied cash exposure, and maintain the integrity of global receivables reporting.

Process Improvement: Identify and support opportunities to standardize and improve credit and collections processes, reduce manual effort, strengthen controls, and improve cash flow and overall service delivery.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or Business Administration preferred

• Professional Collection Manager (PCM), Professional Collections Specialist (PCS) or equivalent certification preferred.

• Three to six years of commercial business-to-business (B2B) credit and collections experience, preferably in a multi-regional and multi-currency organization.

• Minimum of two years of hands-on experience handling international collections and multi-currency accounts.

• Strong working knowledge of global trade practices, export rules and international shipping terms.

• Demonstrated ability to communicate well, both written and verbally, and to work with others across the organization to accomplish the objectives of the role and team.

• Strong cross-cultural negotiation skills.

• Strong attention to detail, with strong analytical and problem-solving abilities.

• Experience working under a monthly accounting close timetable and ability to meet deadlines and achieve KPI targets.

• Self-directed professional who takes ownership, demonstrates accountability, and actively pursues continuous learning.

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• Continuous improvement mindset with a focus on increasing process efficiency and strengthening internal controls

• Intermediate to advanced knowledge of MS Office Suite, including use of pivot tables, VLOOKUP, and some advanced functions where necessary.

• Experience working in a large ERP environment (e.g., Oracle, SAP, Microsoft Dynamics, or similar).

• Fluency with the Spanish language a plus but not required.

Working within a Shared Service environment provides opportunities to interact with and work across multiple accounting functions and with other teams around the world.

About Boart Longyear

Established in 1890, Boart Longyear is the world’s leading provider of drilling services, drilling equipment, and performance tooling for mining and drilling companies. It also has a substantial presence in aftermarket parts and service, energy, mine de-watering, oil sands exploration, production drilling, and down-hole instrumentation.

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Boart Longyear has operations in United States, Canada, Australia, Chile, Germany, Poland and several countries in Africa.