Licensing Solutions CSR

Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly

JOB DESCRIPTION

Licensing Solutions Customer Service Representative

(Sales Admin & Customer Support)

Duties and Responsibilities:

Sales Support Responsibilities & Competencies

• Contributes to team’s sales productivity by reducing AEM/AM administrative workload

• Manages customer sales queries, identifies opportunities and converts to sale, or delegates where appropriate

• Model solutions and quotations to provide options and recommendations for customers and AEM/AM

• Meets outbound response metrics as set and measured on a monthly basis

• Resolve quote and order issues through proactive contact with both customers and partners as required

• Maximises promotions and incentive programs to drive upsell and profitability

• Contribute positively towards the achievement of performance targets in all aspects of the team’s activities

• Respond to inbound telephone calls, emails and IMs promptly and efficiently

• Positively manages internal relationships

• Performs other duties as requested to support the SWS sales team

Customer Influence & Impact

• Provide a sales support experience that drives customer loyalty (repeat business, more business, willingness to recommend the company as a preferred supplier)

• In conjunction with AEM/AM investigates and resolves customer or partner problems to devise solutions to solve challenges

Partner Alignment

• Ensure knowledge of partner products and programs is current and up-to-date

• Builds and maintains partner relationships to establish trust and grow success

• Achieve and maintain sales vendor certifications

• Ability to comprehend and leverage vendor tools and systems

Operational Excellence

• Prepares customer business transaction reports

• Ensure customer and sales data is current and accurate

• Work within sales/presales and services solution engagement processes

• Attend and contribute to team meetings as appropriate

Additional Responsibilities:

• Uphold and adhere to the company’s core values, guidelines, policies and procedures

• Represent the company in a professional manner and provide excellent customer service to our internal and external customers

• Perform duties safely without risk to your own health and safety or the health and safety of others

• Flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities