Position Title |
Project Coordinator – Tech Services |
Business Unit |
Customer Experience |
Department |
Customer Support and Enablement |
Team |
Technical Services Consulting |
Reports To |
Manager, Technical Services Consulting |
Direct Reports |
None |
Review Date |
18/02/2026 |
Key Stakeholders |
Internal
Technical Operations
Customer Success
Business Development Executives / Account Executives
Project Management Team
Product Team
Engineering Team
External
Customers
Vendors |
Position Overview |
The Project Coordinator is responsible for supporting the coordination and successful execution of customer-facing technical projects within the Technical Services Consulting team. These projects include server migrations and version upgrades, product deployments.
The Project Coordinator works closely with Technical Consultants, internal stakeholders, and customers to manage timelines, documentation, scheduling, and reporting. Close collaboration with Project Managers remains essential for overall project alignment and governance. |
Key Responsibilities |
- Coordinate technical service consulting projects, including migrations, upgrades, and product deployments
- Build collaborative relationships with customers, technical consultants, and internal teams to support successful delivery
- Support the intake of technical project requests and maintain accurate project tracking documentation
- Develop and maintain project schedules, coordinate internal resources, and track deliverables using standardised tools
- Organise and document project meetings, including actions, decisions, and follow-ups
- Prepare and distribute project documentation to stakeholders, ensuring version control and consistency
- Monitor progress against milestones and proactively flag risks or delays to the Manager, Technical Services Consulting
- Act as a central point of contact for coordination and communication across technical stakeholders
- Support the team in continuous improvement of tools, templates, and workflows to enhance service delivery
- Collaborate with Project Managers on integrated projects to ensure alignment with project governance
- Assist with reporting on project status, metrics, and team capacity for leadership visibility
|
Qualifications |
Foundation level qualifications in either PRINCE2, or Agile Project Management (Desirable). |
Experience |
- Experience as a Project Coordinator, Project Administrator, Resource Manager, or similar role ideally within an IT or software organisation
- Hands-on experience with project plans, technical documentation, and schedules.
- Able to demonstrate prior experience in a project administrator or scheduling role in a technology or service provider organisation.
- Passionate and committed to delivering service excellence.
- Exceptional written and verbal communication and presentation skills.
- Strong critical thinking, analytical, and problem-solving skills.
- Strong team work ethic.
- Excellent relationship building and stakeholder management, both internally and externally.
- Passionate about building collaborative relationships.
- Thrives in a fast-paced work environment.
- Focussed on providing the critical attention to detail required.
- Experienced in writing departmental reports and documentation.
- Ability to effectively prioritise workload and manage time even in high-pressure situations.
- Passionate about implementing and driving continual service improvement.
- Empathy – a Project Manager should be able to empathise with the needs of either a customer and/or an INX project team member during the delivery process.
- Knowledge of project management software.
- Familiar with IT terminology and technology.
|
Competencies |
- Project & Implementation Management
- Stakeholder & Customer Management
- Financial & Resource Management
- Team Leadership & Development
- Continuous Improvement & Innovation
- Risk & Issue Management
- Technical Expertise
|
Career Pathway |
Potential pathways, but not limited to:
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