Customer Account Executive

Discover your 100% YOU with MicroSourcing!

Position: Sales Support Executive (B2B AU Telco)

Location: BGC, Taguig City

Work setup & shift: Onsite work setup | Day shift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role:

The Sales Support Executive is a vital, customer-facing sales support role that coordinates between Sales, Operations, Billing, and Provisioning to ensure accurate service delivery, billing integrity, and smooth lifecycle management. Beyond managing order processing, the Sales Support Executive drives operational excellence by supporting the Sales team with accurate opportunity and pipeline management, smoothly transitioning deals into compliant, ready-to-activate orders.

As a Sales Support Executive (B2B AU Telco), you will:

• Manage end-to-end sales order workflows for mobility, fixed, ICT, and complex products across Australian enterprise accounts.

• Validate billing setups, perform data integrity checks, and resolve discrepancies to prevent revenue leakage from cycle one.

• Coordinate cross-functionally with Sales, Provisioning, Billing, and Compliance teams to resolve operational bottlenecks and escalations.

• Maintain CRM pipeline hygiene, ensuring accurate opportunity stages, values, close dates, and order-readiness prerequisites.

• Deliver proactive customer support during onboarding, conducting first bill walkthroughs and guiding clients through operational workflows.

What You Need:

Non-negotiables

• Technical understanding of end-to-end sales order workflows, provisioning, billing, and contract execution in B2B telco.

• Excellent communication, interpersonal, and problem-solving skills.

• Experience in sales support and complaint resolution.

• CRM-agnostic data management proficiency with strict standards for data integrity, pipeline hygiene, and documentation.

• Advanced Excel, data dashboard, and analytical capabilities to identify billing discrepancies and prevent revenue leakage.

• Proven ability to collaborate cross-functionally across Sales, Billing, Provisioning, and Product teams to resolve issues within SLAs.

• Exceptional organization, prioritization, communication, and client-facing skills to handle complex accounts and tight deadlines.

Preferred skills/expertise

• Prior experience supporting Australian B2B telecommunications, ICT, mobility, or enterprise fixed-line products.

• Experience translating complex technical, contractual, or billing concepts into simple terms for executive client walkthroughs.

• Proven track record in continuous process optimization, workflow automation, and reducing operational rework or delays.

• Familiarity with compliance, privacy, ID verification, and credit checking requirements across customer onboarding workflows.

• Highly structured problem solver capable of working autonomously while maintaining strong account ownership.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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