Lisbon, Portugal

Customer Support Specialist (100% Remote in Portugal)

 Job Description:

We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do:

  • Provide the highest level of support to our customers via phone and email on a range of issues;
  • Give accurate, valid and complete information by using the right procedures;
  • Be the owner of the customer query and ensuring a timely resolution and response;
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
  • Create amazing customer experience that people value and we are proud of;
  • Be responsible to follow the direction of management and provide feedback

What's the offer:

  • Work from home.
  • Health Coverage and Private Health Care.
  • Attractive Salary package with performance bonus.

What we're looking for:

  • German C2
  • English B2
  • Ability to resolve customer concerns and create a seamless customer experience.
  • Ability to walk customers through complex procedures from start to finish.
  • EU Citizenship / Residence card / Manifest of interest 
  Required Skills:

Bonus Finish BASIC Connectivity French Customer Experience Customer Support Salary Regulations Troubleshooting Email Customer Service English Management