Partner Journey Coordinator

Job title: Partner Journey Coordinator

Reports to: Partner Experience Manager

Location/Office: Beirut

Job Overview

Responsible for preparing the Partner dashboard, and maintaining and analyzing data/records related to Partner training and coaching. Also responsible for supporting the Partner residency process, drafting Partner labour contracts, and managing all Partner records.

Responsibilities

Partner Dashboard

Prepare the Partner Dashboard on a quarterly basis and report to the PXT Director.

Maintain and continuously enhance partner dashboard and BU leads dashboard on

PowerBI, in close coordination with Finance.

Assist/Support PXT Director in ad-hoc requests related to partner experience.

Partner Training and Coaching

Support the Partner Experience manager in all analysis related to partner developmental needs, in terms of data gathering and excel modelling.

Support the Partner Experience manager in return on investment analysis related to

partner training and coaching.

Prepare Partner coaching tracking (hours per partner) and report to Partner Experience

Manager.

Own and maintain partner training tracking and records.

Own and continuously update partner mentorship map.

Partner Relations

Coordinate with Partners, Partner Experience Senior Specialist and all relevant IFS and xLoS teams on the below partner affairs:

Support Partner residency process in close coordination with the operations team.

Support Partner labour contracts preparation, signature and tracking.

Own and update all Partner related records (Partner attrition file, Partner residencies file and other Partner related databases).

Own and maintain Partner Experience Hub (internal portal for Partner reports and

reference documents) and update it on a periodic basis.

Other Support

Serve as an integral part of the team (assume project responsibilities, attend team calls,

provide reciprocal vacation coverage).

Proactively participate in broader team improvement initiatives.

Support in ad-hoc assignments.

Knowledge, skills and abilities

Qualifications

University Degree in Accounting or Finance

2+ years of relevant experience

Proficiency in Microsoft Office (Word, Excel, Power point), in particular excellent excel

skills

Skills

Strong attention to detail and ability to analyze figures and draw conclusions from data

Ability to multitask and work under pressure

Excellent interpersonal and communication skills

Ability to work well in a team

Demonstrate excellent client service orientation

Strong organizational and problem solving skills

Ability to prioritize work

Excellent follow through

Good analytical capabilities

Demonstrate capabilities to execute against tasks without specific direction