Operations Manager - Automotive Used Car Parts Business

Operations Manager (Motor Industry)

Purpose of the Job:
Ensure the smooth running of the designated area branch, maintain existing relationships with service providers and customers, and elicit new, cost-effective service providers who meet Group Standards.

Key Relationships (Internal & External):
Internal: All branch staff, Head Office (HO) finance, HR, and Company Secretarial
External: Service Providers, Insurers

Critical Experience:
Minimum 8 years at Senior Management level in the motor industry

Critical Job-related Knowledge:
Motor industry, Insurance

Minimum Education:
Matric, Chartered Accountant(Ideal) and/or Engineer

Technical (Systems) Knowledge Required:
Microsoft Suite Intermediate, Online Systems

Job Outputs:

1. Contribute towards the achievement of branch profit

• Ensure monthly production targets are met
• Contain workshop losses between departments
• Ensure salary costs are within budget with minimum use of overtime
• Ensure COS% on each job is optimal
• Confirm 100% accuracy on all final costings including additionals charged for
• Ensure achievement of daily conversion targets
• Ensure achievement of COS% on tow-ins per quote and weighted average monthly
• Ensure that quotes prepared are profitable, accurate, and fully completed optimizing labor and minimizing additionals
• Ensure assessments are done correctly and minimize costs
  Weighting: 30%

2. Create business building opportunities through the maintenance of existing and development of new collaborative relationships

• Identify new insurance companies and broker networks to enhance services, benefits, and value-adding initiatives
• Ensure workloads for all branches are met
• Ensure that the Group and respective MBRs receive an adequate share of the insurer/brokers authorized repair work
  Weighting: 15%

3. Ensure internal and external governance and compliance standards are met

• Ensure the quality of work done is according to manufacturers standards
• Ensure Health and Safety measures are adhered to at all times
• Ensure company equipment and machinery is maintained and serviced
• Ensure that all files contain necessary documentation compliant with Insurers and Manufacturers audits
• Ensure Group and Insurance SLAs are adhered to in final costings
• Ensure quotations are compliant with relevant insurers SLAs
• Ensure accuracy on vehicle details (parts, model, price, etc.)
• Remain up to date on changes in insurance requirements and protocols
• Be familiar with current insurance industry legislation and developments

4. Ensure superior service to customers and service providers at all times

• Follow up and respond to escalations within 24 hours
• Facilitate communication and priority resolution of repair issues between parties
• Initiate continuous contact with insurers, brokers, and manufacturers to evaluate expectations and meet client service deliverables
• Ensure Group benchmark CSI targets are met
  
  

5. Management and Development of Human Resources

• Recruit competent, high-performance staff with assistance from HR
• Contribute to developing an enabling culture and high staff retention through mentoring
• Drive performance management throughout the year
• Provide training and development to ensure succession
• Conduct annual performance appraisals