Senior Tenant Relations (Industrial Estate) for IKIP Project

Responsibilities:

• Manage the end-to-end resolution of tenant grievances and actively monitor ongoing concerns.
• Conduct systematic field inspections to foster and maintain strong, professional relationships with occupants.
• Facilitate comprehensive onboarding orientations for new tenants, detailing operational protocols and utility guidelines.
• Escalate high-priority issues or unresolved disputes to the infrastructure superintendent for strategic guidance.
• Propose strategic escalation paths and settlement frameworks to the infrastructure superintendent to resolve protracted tenant conflicts.
• Collect and analyze tenant feedback to drive continuous improvement initiatives for estate services.
• Collaborate with the OHS, Environmental, and Energy departments regarding tenant-facing compliance and regulatory matters.

Qualifications:

• Bachelor's degree in management, communications, or engineering.
• Minimum of 3–5 years of professional experience in tenant relations, customer relations, property management, or industrial estate management.
• Possess strong interpersonal communication and persuasive negotiation skills.
• Demonstrated proficiency in English is mandatory.
• Proficiency in Mandarin is highly advantageous.