Customer Success & Data Analytics

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Responsibilities : 

• To ensure existing customers achieve their desired outcomes using the companys products or services.  
• Acts as a trusted advisor, driving product adoption, satisfaction, retention, and long-term growth.
• Deliver revenue growth from existing customers via increase subscription to new products, and raising of transactional volume to FH.

Requirements : 

• Bachelors degree in Business, Communications, or related fields.
• 2-4 years of experience in Customer Success, Account Management, or a client-facing role.
• Proven ability to build strong relationships with customers and drive product adoption
• Able to analyze customer usage data and provide actionable insights