Customer Success & Data Analytics

Freighthub (Part of Meratus Group) is an Indonesian startup founded in 2018, specializing in the digital management and provision of logistics ecosystems through a Business-to-Business (B2B) model.

The company utilizes a cloud-based platform that empowers both shippers and transporters (including drivers) to streamline operations and achieve cost-efficiency through advanced logistics planning software.

Freighthub offers a unique experience and significant opportunities to optimize the supply chain by reducing empty backhauls (empty trucks), enhancing transparency, and minimizing wait times. These efficiencies are driven through their comprehensive suite of services, including transportation management software (TMS), supply chain financing, e-commerce integration, and a dedicated trucking marketplace.

Responsibilities : 

• To ensure existing customers achieve their desired outcomes using the companys products or services.  
• Acts as a trusted advisor, driving product adoption, satisfaction, retention, and long-term growth.
• Deliver revenue growth from existing customers via increase subscription to new products, and raising of transactional volume to FH.

Requirements : 

• Bachelors degree in Business, Communications, or related fields.
• 2-4 years of experience in Customer Success, Account Management, or a client-facing role.
• Proven ability to build strong relationships with customers and drive product adoption
• Able to analyze customer usage data and provide actionable insights