IT Assurance & Support Services Manager (Surabaya)

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview : We are seeking a proactive IT Assurance & Support Services Manager to lead our day-to-day internal IT operations, workplace support, and endpoint maintenance. This role bridges hands-on technical support management with strategic IT infrastructure planning, ensuring high team productivity, optimized asset lifecycles, and exceptional executive-level end-user support.

Responsibility :

• Team Leadership & Productivity: Supervise the internal IT support team; track daily, weekly, and monthly productivity metrics; and manage the troubleshooting escalation matrix.
• IT Operations & Provisioning: Oversee employee onboarding/offboarding system setups, user access management, endpoint maintenance, hardware/software deployment, and application troubleshooting.
• Infrastructure & Security Collaboration: Provide actionable feedback to internal teams (e.g., Security) to improve cross-problem solutions; assist in planning and building robust IT infrastructure.
• Asset & License Management: Manage the IT hardware and software inventory; ensure proper software licensing compliance and lifecycle management.
• Asset & License Management: Manage the IT hardware and software inventory; ensure proper software licensing compliance and lifecycle management.
• Executive Support & Documentation: Provide premier technical support and best-practice advisory to executive staff. Author and update technical manuals and IT documentation.

Requirements : 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5+ years of experience in IT Support/Helpdesk management, with at least 2 years in a leadership or managerial capacity.
• Strong experience managing IT infrastructure, enterprise software licensing, and asset management systems.
• Proven track record in managing vendor sourcing and budget planning.
• Excellent stakeholder management and communication skills, with experience supporting executive leadership.
• Willing to be placed in Surabaya