Job Description:
Our client, a leader in providing Access Equipment services, is seeking a dynamic and customer-focused individual to join their team as a Service Coordinator. This role plays a crucial part in maintaining outstanding customer relationships, overseeing road service technicians, and ensuring the efficient management of service operations.
Key Responsibilities:
- Coordinate Road Service Technicians to meet on-time delivery for customer requirements, achieving cost and delivery targets.
- Collaborate with the Service Manager to identify training needs and skills development for the team.
- Review service job cards daily, ensuring all extra work is captured and acted upon, and retail work is quoted through service admin.
- Monitor and maintain the proper flow of work orders, invoicing, warranty claims, and vendor invoicing.
- Report job status to the Service Manager, ensuring targets are met and costs are monitored.
- Work closely with the Parts department to ensure inventory availability for timely repairs.
- Maintain customer rapport through regular communication and ensure a high level of customer support.
- Inform clients of response times and update client information on the computer program.
- Maintain customer appointments with excellent time management and planning.
- Resolve customer disputes in consultation with the Service Manager.
- Maximise recovery of retail revenue and control technician overtime.
Qualifications/Experience:
- Strong customer service focus with a professional and can-do attitude.
- Strong mechanical aptitude or trade qualified.
- Excellent communication skills (written and verbal).
- Proficient in Microsoft Suite.
- Exceptional time management skills with a keen attention to detail.
- Team player with strong interpersonal skills.
- Proven ability to meet deadlines.
- Problem-solving skills and ability to resolve customer issues effectively.
If you have a passion for customer service, a mechanical background, and the ability to lead and coordinate a team efficiently, we invite you to apply for this exciting opportunity. Join our client's team and contribute to the success of delivering exceptional service to our valued customers. To apply, please submit your resume and cover letter to sarah@meltexec.com.au.
Please note that we are only accepting candidates who hold current working rights in Australia and we unfortunately cannot accept candidates holding working holiday visa's. We at Melt Executive are unable to facilitate sponsorships with our clients and wish all candidates seeking sponsorship our best wishes in their job search.