Crew Manager

Responsibilities

• Supervising and leading a team of F&B staff crews to ensure smooth operations.
• Training and mentoring new staff members to ensure adherence to company standards.
• Managing inventory levels and placing orders for supplies as needed.
• Overseeing cash handling procedures and ensuring accuracy in transactions.
• Conducting regular inspections to maintain cleanliness and hygiene standards.
• Resolving customer complaints and addressing any issues that arise during service.
• Creating staff schedules and ensuring adequate staffing levels for each shift.
• Implementing and enforcing company policies and procedures.
• Collaborating with management to develop strategies for improving efficiency and customer satisfaction.

Requirements:

• Previous experience in the F&B industry is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Excellent customer service skills with a positive attitude.
• Flexibility to work evenings, weekends, and holidays as needed.
• Leadership skills and the ability to motivate and inspire team members.
• Attention to detail and the ability to multitask effectively.
• Basic math skills for cash handling and order processing.
• Knowledge of food safety and hygiene standards is a plus.