Unit Clerk (Nursing -Nephrology Division)

KEY ROLE ACCOUNTABILITIES

Communication

• Being polite, compassionate, and understanding to patients and family members at all times. Complies with Sanad customer service standards taught in Corporate Orientation.
• Provides information in a prompt, efficient, and professional manner.
• Performs clerical work for the department and communicates efficiently with all stakeholders through various methods (calls, emails, and direct contact) to collect the details.
• Reminder calls as per division standard operating procedure before appointment/procedure.
• Liaises between different support services to ensure patient needs are met (e.g. the laboratory, pharmacy, translation services etc.)

Patient records and data

• Compiles, processes, and ensures protection of patient records and data whilst complying with policies, procedures, and regulatory standards.
• Ensures the medical, administrative, ethical, legal, and regulatory compliance for patient records.
• Distributes and collects records as and when required.
• Manages the patient record for check-in, admission, patient care, physician orders, check out, and discharge for the respective unit.
• Prepares and maintains comprehensive and updated databases by filing and re-filing case notes and observations and ensuring that the databases are managed as per the division requirements.
• Assists the Supervisor and Manager in the collection of information related to advanced research and reports required by the department.
• Collects and gathers documentations from ancillary departments and nursing units for further processing.
• Prepares charts for document scanning, performs quality checks on scanned images.
• Ensures that all the data filed is updated, accurate and complete, and meets the data quality standards of the facility.
• Collects and records patient feedback and data to support Patient Satisfaction evaluation.

Teamwork

• Meets deadlines and follows up on assignments under the supervision of the Supervisor/Manager.
• Assists the Patient Access Associates if required in busy periods and if capacity allows e.g. booking appointments, registration process etc.
• Completes handover to next team member as required to ensure smooth patient care.
• Supports the department as needed for service readiness, including simulation testing.

Other tasks

• Identifies pertinent events affecting patient care, administration, quality of service within the Unit and reports them to the Manager / Supervisor.
• Provides suggestion on administration, patient records, and other departmental procedures as required.
• Orders stationary.
• Collects excuse notes (and other non-medical information) and entering into Cerner.
• Liaises with patients on generic information, but not giving out medical/clinical results e.g. communicating that medication is ready for pick up, but not a dose change.
• Adheres to Sidras standards as they appear in the Code of Conduct and Conflict of Interest policies.
• Adheres to and promotes Sidras Values.

There are also some key elements that the unit clerk will do depending on their location of work:

Ambulatory/Outpatient/day cases unit specific

• Manages daily clinic flow, respond to ad hoc request from clinical team.
• Responds to operational team requests such as collecting data on no-show statistics etc. up top on key performance indicators.
• Registers and checks out patients.
• Receives payments for consumables, deposits or services as part of the patient visit (to be confirmed by your manager).
• Prints patient lists for the day.

Hospital/Inpatient unit specific

• Manages patient records for internal and/or external transfers.
• Books patient follow up appointment prior to leaving the unit.
• Prints patient lists for medical rounds/ patient activity.
• Adheres to Sidras standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes Sidras Values

In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.