Senior System Administrator (ITOM)

Job Title

Senior System Administrator (ITOM)

Academic Qualification

Bachelor's degree in Computer Science and Engineering or related field from a reputable institution.

Min Years of Experience: 10+ Years of related experiences

Technology Skills Required

• Micro Focus ITOM Products APM, OBM, Cloud Optimizer, uCMDB , NNMi, NA, Sitescope

• ITIL Certified

Roles and Responsibilities

• Designing, implementing, and supporting operations and monitoring solutions using OpenText (MicroFocus) Tools.

• Demonstrating proficiency and deep knowledge of monitoring tools, including APM, NNM, NA, Operations Bridge, uCMDB, Sitescope, and Cloud Optimizer.

• Having an advanced understanding of network and systems administration, with the capability to make configuration changes and optimize performance.

• Proficiency in advanced troubleshooting techniques to swiftly identify and resolve complex network and system issues.

• Proficiency in generating both standard and tailored monitoring reports.

• Ability to devise and execute proactive monitoring strategies aimed at preventing network and system issues before they disrupt operations.

• Proficiency in conducting comprehensive root cause analysis to pinpoint and rectify the underlying issues responsible for incidents.

• Proficiency in configurating, discovering the IT Assets within CMDB

• Hands-on experience with Azure and Google Cloud Monitoring is considered an added advantage.

• Capability to fine-tune network and systems performance to ensure optimal and efficient operation.

• Effectively managing and escalating incidents to the appropriate teams or higher-level support when necessary.

• Strong communication and customer service skills for productive interactions with internal teams and end-users.

• Participating in scoping, detailed planning, and customer orientation and design sessions.

• Proficient in REST API, Rest client, OPB Integration, and 3rd-party tools integration.

• Hands-on experience in managing Windows and VMware virtualization environments.

• Hands-on experience in managing RedHat Linux environments and Kubernetes.

• Excellent communication skills, both written and verbal.

• Willingness to work in non-standard working hours as required.

• Ability to work independently to troubleshoot, perform root cause analysis, identify, and isolate technical issues.