IT Desktop Support Technician

Common Qualification/Experience

IT Technician with Experience of Five (5) Years Plus

• Completion of Secondary (12 years) education plus 2-3 years of formal training leading to a certificate computer science subject.
• Minimum 5 years experience in relevant areas.
• Good interpersonal skills and must have experience of working with a multinational workforce.
• Must have taken relevant technical trainings/certifications in specific area.
• Preferred experience in oil & gas sector.
• Must be fluent in written and spoken English.

Job Descriptions

• Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs.

• Deployment and installations of end user computer equipments and peripherals based on the business demand.

• Fulfil the end users IT requests for software installations, software configurations, hardware relocations and other business requirements.

• Facilitate end user hardware and operating systems upgrades as and when necessary.

• Participate in the end users computing projects for various IT initiatives.

• Contributes to the development of software installation procedures and end user guides.