Customer Service - Utility Experience

1. Customer Service Representative - 2+ years exp in utility background

2. Customer Service Representative - Back Office - 5+ years exp in utility background

3. Customer Service Supervisor - 8+ years exp in utility background

4. Customer Service Training & Quality Assurance Analyst - 10+ years exp in utility background

5. Customer Service Expert - 12+ years exp in utility background

Answering of customer calls, emails, web, fax, post, social media and other contact, with internal and external customers.

Handling Switchboard calls

• Handling Outbound calls as needed
• Work on a 24/7 shift pattern

Experience in Delivery of Customer Service
Customer Services or Service Desk experience

PC and Keyboard
Telephony

Experience with customer service software and CRM platforms.
Proven track record of leading customer service teams and improving service