Account Manager / Sr. Account Manager

Role and Responsibility

• The role provides leadership, growth, and clear strategic direction for the Staff Augmentation practice.
• This will include envisioning and formulating strategies to create a robust opportunity pipeline, developing selling, influencing, presenting, and proposing staff augmentation solutions independently or as part of integrated service offerings with other business units.
• Responsibilities include forecasting and budget planning, managing revenue recognition and cash flow, organizing, and managing teams for engagements, determining the structure and substance of deliverables, facilitating buy-in of proposed solutions from top management levels at the client, managing engagement risk as well as engagement economics.
• This role involves developing and implementing strategic plans for practice growth, participating in tenders with competitive pricing models, managing ongoing contracts, building client relationships, and ensuring client and employee satisfaction.
• The Account manager will also be responsible for understanding and optimizing financial metrics, accelerating the hiring process, and contributing to the overall success of the business unit.

External Interfaces

Internal Interfaces

• Senior Client Team/ Director/ Govt. Officials

• Vendors and Partners

• Auditors

• Consultants

• Recruitment agencies

• Business Unit Manager

• Project Coordinator

• Sales and pre-sales

• Other practice leads

• Outsourcing Managers

• Members from functional teams such as HR, Finance, IT etc

Required Skills & Competencies

Technical

• Staff Augmentation models

• Oil and Gas recruitment and talent acquisition

• Resource Management

• Ability to analyze and interpret people related data

• Resource allocation and utilization

• Contract management and SLA compliance

• Knowledge of emerging technology and AI.

• Pricing strategies for professional services

• Oil and Gas service delivery models

Behavioral

• Strategic Thinking

• Business Acumen

• Customer Centricity

• Execution Excellence

• Result Orientation

• Team Management

• Attention to Detail

• Cultural Connectivity and Collaboration

• Interpersonal Excellence

Key Performance Indicators

• Net Revenue growth and profitability of the Staff Augmentation practice.

• Client satisfaction scores and net promoter scores (NPS).

• Employee satisfaction and retention rates.

• Tender win rates and new client acquisition.

• Time-to-hire and resource utilization rates.

• Gross margin per resource and per project.

• Market share growth in key industry verticals