Maintenance Supervisor - AKC

Job Purpose:

To supervise and coordinate all maintenance activities related to housing units and community facilities within Al-Khor Community. The role ensures high-quality service delivery through Client policies and community expectations.

Key Responsibilities:

• Supervise daily maintenance operations across approximately 3,000 housing units and shared facilities (schools, clubs, mosques).
• Coordinate and monitor the performance of general maintenance, appliance repair, air conditioning, plumbing, and civil contractors.
• Ensure all maintenance work complies with safety regulations : health, safety, and environment (HSE) policies.
• Lead safety toolbox talks, participate in incident reporting, and enforce use of PPE among contractor teams.
• Oversee work order processing, prioritize service requests, and ensure prompt resolution of resident complaints.
• Perform regular inspections and audits to assess service quality, preventive maintenance, and contractor compliance.
• Support emergency maintenance activities and after-hours response when required.
• Prepare maintenance reports, monitor KPIs, and recommend improvements in workflows and service delivery.

Technical & Business Skills:

• Strong knowledge of building systems, HVAC, electrical, plumbing, appliances, and civil maintenance.
• Ability to interpret technical drawings, maintenance standards, and equipment manuals.
• Proficient in the use of CMMS and Microsoft Office Suite (Excel, Word, Outlook).
• Budget awareness and basic understanding of contractor billing and invoicing processes.

Behavioral Competencies:

• Strong leadership and team coordination abilities.
• Effective communication and interpersonal skills, especially with multicultural teams and residents.
• Analytical thinking and problem-solving under pressure.
• Attention to detail and commitment to quality and safety.
• Professionalism, integrity, and a service-oriented mindset.

Qualifications:

• Bachelors degree in mechanical, Electrical, or Civil Engineering (or related field).
• Minimum 7 years of experience in facility or residential maintenance.