Front of House Receptionist

Job Summary: We are seeking a friendly, organized, and professional Front-of-house Receptionist to join a reputed/elite wellness center in Dubai. The successful candidate will be the first point of contact for the members and customers. Plays a vital role in ensuring a welcoming and efficient environment. This role requires excellent customer service and administration skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

• Greet and welcome clients and visitors with a positive and helpful attitude.
• Answer, screen, and direct phone calls to the appropriate personnel.
• Schedule and manage appointments using our booking system.
• Respond to client inquiries and provide information about our services, treatments, and wellness programs.
• Maintain a clean, organized, and welcoming reception area.
• Handle client check-ins and check-outs, including processing payments and providing receipts.
• Assist with administrative tasks such as data entry, filing, and maintaining client records.
• Coordinate with wellness center staff to ensure smooth operations and exceptional client service.
• Promote and sell wellness center services, memberships, and products.
• Handle cash from daily sales and assist in banking/deposit. Also, maintain and update daily sales and cash reports.
• Handle client complaints or concerns professionally and escalate issues to management when necessary.

Qualifications:

• Minimum 2 years of experience preferably within a wellness or hospitality setup.
• Bachelor's degree/diploma or equivalent.
• Previous experience as a receptionist, front desk representative, or similar role preferred.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and familiar with booking and scheduling software.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in stressful situations.
• Friendly and customer-focused attitude.
• Knowledge of wellness practices, equipment, and services is a plus.

Physical Requirements:

• Presentable with excellent communication skills in English.
• Ability to stand and walk for a continuous period.
• Ability to lift up to 20 pounds.

Working Hours:

Full-time. Could be opening shift, closing shift, or mid-shift.

Benefits:

• The basic monthly salary is 5000 AED
• Health insurance, Visa, and Ticket.

Besh Wishes