Store Manager

Role Summary

Responsible for driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company SOPs

Key Result Areas

To Achieve Top Line Sales targets for the store

To monitor and control expenses below budgets through efficient store operations & petty cash management

To control shrinkage by following PIHV and other shrinkage management schedules

To ensure SOP Adherence & Process Implementation (Please refer to HG SOP Manual for more details)

To adhere to all statutory compliances by close coordination with respective departments

To ensure that all documents, registers and reports in respect of their store are updated.

To be the custodian of Store assets & general maintenance of the store

To be a coach and mentor to the store team and train them on product knowledge & Customer Service

To control Staff attrition through engagement

To ensure that the Customer Service Standards are adhered to by the team at all times

To be responsible for hiring store staff

To be a role model for ensuring highest standards of grooming

To have knowledge of digital/social media

Give feedback on all updated Competition information to Head Office

To Drive Customer engagement programmes e.g Loyalty etc.

To ensure marketing plan implementation / offers updation etc

Critical Success Factors for the role

1. Understand P/L Account

2. Product Knowledge

3. Basic Accounting Skills

4. Leadership & Interpersonal sensitivity

5. Inventory Mgt.

6. Proficiency in Communication (Regional + English)

7. Strong Process Orientation (SOP Adherence)

8. Customer service Skills

9. Selling Skills (Cross / Up)

10. Social media /networking Skills

Required Experience: 5+ Years