Customer Success Manager

Overview
Our client is hiring a Customer Success Manager to take ownership of post-sales relationships, ensuring customers achieve measurable outcomes, adopt solutions effectively, and renew successfully. The role requires a strong, consultative relationship-builder who can operate across technical and commercial stakeholders while driving long-term value and account growth.

Key Responsibilities

• Act as the primary point of contact for assigned customers across the full lifecycle

• Lead onboarding, implementation coordination, and product adoption initiatives

• Understand customer objectives and workflows to deliver outcome-focused value

• Monitor account health, usage trends, risks, and expansion opportunities

• Run regular business reviews and performance check-ins with stakeholders

• Provide structured feedback to product and engineering teams

• Support renewal and expansion activities in partnership with sales

• Develop best-practice materials, training content, and user enablement resources

Candidate Profile

• Experience in Customer Success, Account Management, or client-facing delivery roles

• Strong relationship-building, communication, and stakeholder management capability

• Comfortable working across technical, operational, and commercial user groups

• Organised, structured, and dependable, with strong ownership habits

• Able to balance customer advocacy with business and commercial objectives